Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Please contact me if you have any problems with your order.
Information We Collect
To fulfil your order, you must provide us with certain information (which you authorized Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order or personalization, for example), if you contact us directly.
Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as
1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve my services; and
Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Us:
For purposes of EU data protection law, we, Amy and Steve Combs, are the data controllers of your personal information. If you have any questions or concerns, you may contact us at hello @ redmaplerun.com Alternately, you may mail us at:
Red Maple Run, PO Box 53, Sullivan, Ohio 44880
Please contact us directly at firstname.lastname@example.org or through Etsy Messages for more information. Please understand that wholesale orders require an additional processing time.
Yes! Contact us through Etsy Messages or directly at email@example.com with details of what you're looking for. We're happy to help! Please understand that all custom work requires an additional processing time of 2-3 weeks (sometimes longer depending on our current production schedule).
If your name ends in s, x, z, ch, or sh
ADD es TO MAKE IT PLURAL
If your name ends in a, b, c, d, e, f, g, h (see exceptions above), i, j, k, l, m, n, o, p, q, r, t, u, v, w, y
ADD s TO MAKE IT PLURAL
Let's use our last name Combs as an example...
The Combs = One individual Combs (Singular)
The Combses = The Combs Family (Plural)
TO ADD POSSESSION:
The Combs' or The Combs's = This belongs to The Combs (Singular Singular Possessive)
The Combses' = This belongs to The Combs Family (Plural Possessive)
Engraved platters are sent an engraving proof to approve within 24 hours of purchase. We send multiple messages through Etsy Message and email to get your approval. If you do not approve by your original ship date, you will be given a new delayed ship date to approve your proof (an additional 3 days minimum). If you do not approve your proof by the new delayed ship date, your order will be canceled and refunded. Unfortunately, we are only able to fulfill engraved platter orders that have an approved engraving proof. Thank you for understanding!